On Thursday, July 2025, 7, Advanced Media Inc. (hereinafter referred to as Advanced Media) will host the 10th AmiVoice CTI FORUM, an event exclusively for users of contact center products.
"AmiVoice CTI FORUM" is the No. 1 domestic market share provided by Advanced Media.■AI voice recognition solution for contact centersAmiVoice Communication SuiteThis event is aimed at user companies of "SAP," and provides an opportunity for them to exchange information on advanced use cases, know-how, and new initiatives.
This is a once-a-year opportunity to hear about the ingenuity of user companies and tips on how to use the service based on their actual experiences. We welcome participation from companies that have already implemented "AmiVoice Communication Suite" and those that are considering implementing it.
- Voice of participants
・It was very informative as it is rare to have the opportunity to see the tools that other companies use when answering the phone.
(Finance industry customer support department)
・The content went into depth and I was glad that I was able to ask exactly what I wanted to know.
(Contact Center Business Consulting Department)
・It's really great that we can identify common issues and think about ways to address them together. It's a great users' meeting where we can learn from each other.
(Service industry customer support department)
| Event Outline | |
|---|---|
| Date and Time | 2025th (Thu) October 7 10:13-00:17 *The event will be held both at the venue and online. |
| Eligible persons | "AmiVoice Communication Suite" for companies that have already implemented the service and are considering implementing it. |
| Program | ・User companies4Special lecture by the company Advanced Media Lecture "The Frontline of Customer Harassment Prevention Measures: User Initiatives andAmiVoicePossibility of utilization~" Michiru Otaka, Customer Success Group, CTI Division "AI×AmiVoice Introducing our latest initiatives Executive Officer CTIBusiness Division Manager Motoki Imamiya |
| Entry fee | Free |
■If you are a company that would like to participate or have any questions regarding this event, please feel free to contact us at the email address below.
cti-info@advanced-media.co.jp
About "AmiVoice Communication Suite"
"AmiVoice Communication Suite" has the No. 1 domestic market share■It is an AI speech recognition solution for contact centers. In addition to converting the entire contents of calls into text, it has many functions such as emotion analysis, topic extraction, simultaneous monitoring of multiple calls by managers, and support for callers by displaying materials, helping to visualize call contents, improve work efficiency, and improve response quality.
We offer cloud and on-premise versions, as well as real-time and batch recognition processing, allowing for flexible operation regardless of the number of seats or scale.
As an option, it is possible to seamlessly link with a generation AI that can be used securely in a local environment or various cloud-based generation AIs. It can be used for automatic summarization, VoC extraction, etc. according to the business content.
https://www.advanced-media.co.jp/lp/communication-suite/
* Source: ITR "ITR Market View: Image and Voice Recognition Market 2024" Voice recognition market - Sales share by vendor for contact center operations (FY2024 forecast)
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