No.1 domestic share■"AmiVoice® Communication Suite" special website for local governments opened

June 2025, 6 (Friday), No. 27 in domestic market share^■We have opened a special website for local governments for "AmiVoice Communication Suite," our AI voice recognition solution for telephone answering.

■ "AmiVoice Communication Suite" special website for local governments
https://www.advanced-media.co.jp/lp/communication-suite/lg/

In recent years, digital transformation (DX) for local governments has been attracting attention as a way to improve operational efficiency and service quality against the backdrop of a decline in staff numbers due to a declining population and an aging society, as well as the diversification of resident needs regarding applications and procedures.
In this environment, an increasing number of local governments are working to improve the efficiency of telephone response operations, reduce the burden, and improve service quality, as this is one of the important touchpoints between residents and local governments.

"AmiVoice Communication Suite" is a telephone response solution equipped with AmiVoice, an AI voice recognition system that has been implemented in over 920 local governments.
Utilizing advanced voice recognition technology, call content is converted to text with high accuracy in real time, allowing users to concentrate on answering the phone without being distracted by things like taking notes during the call, and the time required to record and prepare reports after the call is over is also significantly reduced.
It has many features to support telephone operators, such as keyword detection, simultaneous monitoring of multiple calls by administrators, and automatic pop-up display of related materials, helping to visualize call content, improve work efficiency, and improve service quality.

In addition, with regard to telephone environments, our unique technology supports both modular terminal telephones and IP telephones, which are commonly used by local governments, making it possible to introduce the system into a variety of environments. In terms of system configuration, the system is compatible with government clouds, virtual platforms, physical servers, etc., and can also be used in LGWAN connection systems and My Number administrative systems.
Because a secure operating environment can be flexibly secured in this way, it can be used safely even in operations that handle personal information. It can be used for a variety of telephone response operations in local governments, such as general consultations, child consultations, childcare support, welfare, tax, education, police and fire departments.

We have now opened a special website for local governments for the "AmiVoice Communication Suite" with the aim of providing information that will make it easier for local government employees to select services that will help them improve the efficiency of their work.
The site contains examples of implementation at local government telephone reception desks, specific effects, and introductions to various functions that are useful for improving work efficiency and service quality. In addition, we have also distributed a downloadable document titled "Product Introduction Documents in 5 Minutes (With Examples)," which summarizes product information and implementation examples, so please make use of it.

*To download materials, please use the "Download Materials" button in the upper right corner of the special website.
https://www.advanced-media.co.jp/lp/communication-suite/lg

About "AmiVoice Communication Suite"

"AmiVoice Communication Suite" has the No. 1 domestic market share^■This is a real-time voice recognition solution for telephone answering. In addition to converting the entire contents of a call into text, it is equipped with many functions such as emotion analysis, topic extraction, simultaneous monitoring of multiple calls by an administrator, and support for telephone answering personnel by displaying materials, helping to visualize the contents of calls and improve the quality of responses.

We offer cloud and on-premise versions, and real-time and batch recognition processing, allowing for flexible operation regardless of the number of seats or scale. As an option, we also offer generation AI that can be used securely in a local environment, and seamless integration with various cloud-based generation AIs. Depending on the nature of your business, you can use it for automatic summarization, VoC extraction, and more.

Exhibition Participation Notice

"AmiVoice Communication Suite" will be exhibited at the 2025th Municipal Digital Expo, part of Municipal and Public Week 7, to be held at Tokyo Big Sight from Wednesday, July 2nd to Friday, July 4th, 2025.
This is an opportunity to try out the recognition accuracy and usability for yourself, so please come and visit us.

* Source: ITR "ITR Market View: Image and Voice Recognition Market 2024" Voice recognition market - Sales share by vendor for contact center operations (FY2024 forecast)

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