AmiVoice ISR Studio | High-Precision AI Voice Bot - Developed by Speech Recognition Professionals

You can make it yourself and it's guaranteed to work!

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High-precision AI voice bot

Get an overview of our services in 5 minutes
Catalog download
Experience natural automated responses. Call demo experience

Get an overview of our services in 5 minutes
Catalog download
Experience natural automated responses. Call demo experience

Efficiency improvement and cost reduction

Automate your phone calls Reduce labor costs Visualization of call history

Improve customer satisfaction

Reducing overflow and abandoned calls Reducing waiting times Available 24 hours a day, 365 days a year

Like thisproblems or issuesDon't you have one?

Problem 1

Decline in customer satisfaction

We are unable to answer calls during peak call times or outside of business hours, which results in customers being kept waiting and lost opportunities.

Problem #2

We are short on staff.

With staffing difficulties, time is being spent on common inquiries and routine responses.

Problem #3

Low voice recognition rate

Voice bots are unable to properly recognize names, addresses, customer numbers, product names, etc., limiting the scope of automation.

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Contact centers, order desks, main telephone lines, etc.
It can handle any telephone scenario and enables automated telephone answering.

It can be used in a wide range of situations.

AmiVoice ISR Studio is a cloud-based voicebot service that automates telephone answering through voice dialogue utilizing AI speech recognition, the No. 1 voice recognition technology in the market*. It supports a variety of telephone scenarios with its branching scenarios, customizable speech recognition engine, and call forwarding capabilities.

Usage scenario

contact center
Order Counter
Representative phone
Reservation acceptance
Cancellation Policy
Procedure Guide
etc.

*Source: ecarlate LLC "Voice Recognition Market Trends 2025"
Speech recognition software/cloud service market

What is a voicebot?

It is a system that automates telephone answering using AI such as voice recognition, natural language processing, and voice synthesis. It is available 24 hours a day, 365 days a year, so it can respond to user needs anytime, anywhere. Voice bots are used in a variety of situations, including customer support, product purchasing assistance, and information searches.

AmiVoice ISR StudioExperience

Experience automated calls through the integration of voice recognition and generation AI.
After the call ends, if you are calling from a mobile phone or smartphone, an SMS will be sent to the caller's number.

03-4226-3954

*Please be careful not to dial the wrong number.

Delivery Order Experience Demo Flow

We will conduct the interview in the following steps.
Click on each step for more details and example utterances.
This is a demo of a delivery order, no actual delivery will be made.

01Taking orders

If you have decided what you want to order, please tell us the name of the item on the menu.
If you're not sure what to order, we'll suggest a menu for you.
Please tell us your mood and what kind of food you want to eat.

Example utterance:

BroiledAbuRiSoy sauce thickSoy sauce meat Burger
(or) Something substantial 食It wasSticky

02Asking for an address

We will ask for the address of the building. You can also tell us the actual address.

Example utterance:

TokyoTokyo Metropolitan areaToshimaとしまくHigashiikebukuroEastern Ikebukuro3-1-1 Sunshine60ろくじゅう 42FloorOr

03Listening to names

We will listen for your name in katakana. You can also speak your real name.

Example utterance:

(I.e. (I.e.AmiAmi

04Listening for phone numbers

We'll take your phone number. You can also give us your actual number.

Example utterance:

03-1234-5678

05SMS sending

The details of your call will be sent to the caller's number via text message.
* Calls will not be sent from landlines.

* All call charges incurred during the trial demonstration will be borne by the customer (the caller).
* Audio and text data may be used to improve recognition accuracy.
* The handling of voice data, text data, and outgoing phone numbers will be in accordance with Advanced Media, Inc.'s privacy policy.

AmiVoice ISR StudioFeatures

Optimized for voicebots
Voice recognition engine available
Can be customized to suit your business

We offer dedicated speech recognition engines for "Name," "Address/Building Name," "Corporate Name," "Telephone Number," "Affirmative/Negative," and "Medical," as well as a general-purpose speech recognition engine that supports free speech. Customers can also customize engines for "Numbers," "Product Names," "Stock Codes," and other functions to suit their business needs, enabling flexible automated responses through highly accurate speech recognition.

Voice bot scenario
Anyone can easily create and operate

The intuitive UI makes it easy to create scenarios for guidance, interviews, branching, etc. The created scenarios can be used immediately, allowing customers to smoothly carry out the entire process from construction to operation, which is "create → adjust → use → improve."

Easy to use and quick to start
No need for complex environment construction

As it is a cloud-based service, it can be used as long as you have an internet connection. Multiple sample scenarios and multiple dedicated voice recognition engines are provided in advance, so you can start using it in a short period of time without having to create settings or scenarios from scratch.

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Learn more about high-precision AI voice bots

Meeting/Demo Reservation

Our staff will explain the details online
You can instantly reserve your time

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Catalog download

The functions and features are explained in more detail in the documentation.

Learn about the service through the materials.

Contact

Please feel free to contact us if you have any questions regarding pricing, plans, or anything else.

First, try consulting

Case Studies・Usage example

It can be used in a wide range of situations, including contact centers.

Miroku Information Service Co., Ltd.

More details

The connection time is shortened, and the occurrence of "waiting calls" is suppressed.

Response times have been reduced, waiting calls have been reduced, and the time it takes to complete a call has been shortened compared to answering machines. By converting voice messages into text, calls can also be returned more quickly.

Mitsubishi Electric Information Systems Corporation

More details

Automating over 20% of inquiries. Integration with generation AI is also being considered.

We were able to easily create scenarios in-house, and automate routine responses, which account for more than 20% of inquiries at our in-house call center.

Hokkaido Electric Power Network Co., Ltd.

Automating 6% of work requests improved the overall response rate.

We used to receive around 1000 calls per month for information needed to request work (such as address and duration), all of which were handled by operators. By introducing ISR Studio, we automated about 6% of these calls, or 600 calls per month. As a result, we were able to allocate personnel to other incoming calls, and the overall response rate improved.

NEC Fielding, Ltd.

Automating part of fault reporting to improve response rate and address staff shortages.

This system was introduced in anticipation of future labor shortages. Part of the fault reception process has been automated, improving the response rate. Even when there is a shortage of manpower due to an increase in call volume, we can respond without increasing the number of staff. Since the system has high speech recognition accuracy and accurately converts the customer's voice into text, the situation can be grasped quickly when checking the content.

SKY PerfecTV Customer Relations Co., Ltd.

Automating approximately 4,000 professional baseball program schedule notifications per month.

Based on the team name and date heard, the prepared schedule is retrieved using an external API and the response is made. Approximately 4,000 calls are handled per month, and 7% of them do not require a call back on the same day, which has reduced the number of calls. It is now possible to handle calls 24 hours a day, 365 days a year, including late nights and holidays, which has also led to improved service quality.

Example 1

Automate inquiries regarding document requests

Using a dedicated engine for names, addresses, phone numbers, etc., the process from accepting calls to collecting contact information is automated. Calls can be accepted 24/365 regardless of business days or hours. The collected information is sent via email, and the process up to sending documents is carried out smoothly.

Example 2

Automate product ordering

By using a customized engine, you can achieve highly accurate voice recognition of order numbers and product names. By being able to accept orders 24/365, you can prevent loss of order opportunities. In addition, you can realize order processing without the intervention of an operator, which also reduces costs.

Example 3

Callback reception

By using voice recognition, you can create a flexible automated response flow for the main line or the first response of the call center. You can change the content of the conversation depending on the requirements, transfer the call to the relevant department, and freely listen to the requirements.

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Reducing "disconnections"

24/365 automated response reduces waiting time. By absorbing overflow and abandoned calls, we reduce the number of calls that are not connected, improving customer satisfaction.

Productivity improvement and cost reduction

Leave routine responses such as reception and initial support to voicebots, allowing operators to focus on dealing with more complex issues, improving productivity and reducing costs.

Improved convenience and responsiveness

A customizable voice recognition engine and GPT integration allow you to create flexible automation flows, automating even phone calls that previously had to be handled by operators.

List of useful features

It is equipped with a variety of functions that allow you to easily achieve high-performance automated telephone answering.

Scenario Creation

You can easily create and edit flexible response flows (scenarios) yourself without coding.

Transfer and Real-Time View

Calls are forwarded to operators or other relevant personnel. Call history can be viewed in real time via a web browser.

Dedicated voice recognition engine

We have a speech recognition engine that can pick up names, addresses/building names, phone numbers, affirmative/negative responses, medical terms, and more.

Engine Customization

You can create your own custom voice recognition engine tailored to your specific needs, such as product codes, membership numbers, or security numbers.

Automated voice guidance

No guidance recording is required. You can also adjust the intonation for a more natural sound through tuning.

SMS sending

After the call ends, we can send you an SMS message confirming the completion of your inquiry and providing URLs to our website, etc.

Date and time branching

You can branch the workflow depending on the date, time, or day of the week.

Telephone number branching

The call flow can be branched based on the incoming phone number.

通話履歴の確認

You can review the details of the interaction in both text and audio formats. You can also export the entire history at once.

E-mail notification

You can receive an email notification detailing the interaction after the automated response has finished. The content of the email can be customized.

Outbound Calls

The system automatically makes phone calls to provide information and conduct interviews. Appointments for specific dates and times, as well as retries, are also available.

Supports multiple scenarios and phone numbers.

Because you can create multiple scenarios, it can be used for various tasks and for A/B testing.

External system integration

We can also coordinate response content and utilize data from external systems for responses.

GPT integration (beta version)

By generating interview content and linking it to AI, you can achieve natural and sophisticated responses and flow branching.