News
Commemorating the official release of the web app version of "AmiVoice CQM Assist"
A smarter way to evaluate customer service quality.
3-month free campaign underway
AmiVoice CQM Assist, an automatic report generation tool for contact center response quality evaluation, is now available as a web application!
To celebrate the official release, we are running a campaign offering eligible customers 3 months free use.
| Campaign summary | |
|---|---|
| Offer contents | AmiVoice CQM Assist, an automatic report generation tool for contact centers to evaluate customer service quality, is available free of charge for three months. |
| Target | Customers who have newly adopted "AmiVoice Communication Suite Cloud" |
| period | Three months after starting to use "AmiVoice Communication Suite Cloud" *If you start using the service midway through the month, it will be valid for three months from the 1st of the following month. |
| Application deadline | Until Tuesday, February 2026, 3 |
What is AmiVoice CQM Assist?
Evaluation based on indicators based on HDI Support Center Analysts (SCAs)
Seamless monitoring and response quality evaluation can be checked on the browser
AmiVoice's voice recognition solution for contact centers
This tool allows you to seamlessly monitor your agents and evaluate their response quality from the AmiVoice CommunicationSuite screen. It significantly reduces the burden on supervisors and provides strong support for improving agent motivation and skills.
