News
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2026/04/09NewsStar Systems releases new adapter for "CenterEye" that integrates "AmiVoice® Communication Suite" and "NiCE CXone" - Minimizing implementation burden and enabling instant text conversion, automated post-processing, and visualization of response quality.
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2026/01/22Webinars[December 4th] "Concepts and Usage" of Automated Quality Evaluation to Increase Monitoring Efficiency - Key Points to Remember When Using Automated Quality Evaluation and AI
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2025/12/04Webinars[December 18th] "Concepts and Usage" of Automated Quality Evaluation to Increase Monitoring Efficiency - Key Points to Remember When Using Automated Quality Evaluation and AI
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2025/11/13News[Campaign in progress] Get 3 months of "AmiVoice CQM Assist," an automatic report creation tool for contact centers evaluating customer service quality.
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2025/11/12NewsImplemented a new function, "AI Multi-Stage Inference," that utilizes multiple generative AIs to enhance processing.
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2025/09/17NewsReleased "AmiVoice® Communication Suite 4.5" with new features: "Call Summary" and "Topic Category Management"
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2025/09/12Webinars[Held on September 9th] Generative AI paves the way for the future of call centers - Problem-solving and operational efficiency achieved with generative AI -
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2025/08/07Webinars[Held on August 8th] Detecting, responding, improving, and preventing customer harassment is key! How to protect call centers with voice recognition and AI
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2025/07/24NewsJMS United Certified as a Solutions Partner - Strengthening voice recognition solutions through API integration with "InfiniTalk" and supporting digital transformation of contact center operations -
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2025/07/17NewsLaunch of new package to support customer harassment countermeasures ~ Responses that protect the workplace. Establish a cycle of detection, response, improvement, and prevention with voice recognition and generative AI ~
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2025/07/14Webinars[Held on July 7rd] Expanding use of generative AI! How will the market-leading AI voice recognition AmiVoice x FastHelp collaboration evolve contact center operations?
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2025/07/09NewsTechMatrix's "FastSeries" strengthens integration with "AmiVoice® Communication Suite"
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2025/07/03NewsAltius Link begins offering "All Sound Source Quality Automatic Evaluation Assessment Service" utilizing "AmiVoice® Communication Suite"
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2025/07/01NewsOn Thursday, July 7th, we will be holding the user-only event "The 10th AmiVoice® CTI FORUM"
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2025/06/02Webinars[Limited distribution until June 6th] The know-how of the top contact center industry is revealed! Balancing the mental care of operators and work efficiency! The latest approach using voice recognition and emotion analysis that should be done now
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2025/05/22Webinars[June 6th] A must-see for beginners! How will voice recognition AmiVoice and generative AI summary QuickSummary change call center operations?
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2025/05/20NewsHimeji City expands use from childcare support offices to the welfare department. AI voice recognition solution "AmiVoice® Communication Suite" goes into full operation for telephone answering.
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2025/05/12News[May 5th and 28th] We will be exhibiting and speaking at "Call Center/CRM Demo & Conference 29 in Osaka"
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2025/05/09Webinars[Held on March 5th] <Aim for zero post-processing time> This is usable! The optimal solution for utilizing generative AI - Introducing the latest version of AmiVoice for call centers -
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2025/04/24NewsAmiVoice® Communication Suite now has over 550 licenses in over 80,000 companies
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2025/04/08Webinars[Held on April 4nd] Balancing the mental health of operators with work efficiency! The latest approach using voice recognition and emotion analysis that is needed now
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2025/02/26News"AmiVoice® Communication Suite 4.4" with new external AI integration function to be released in early March
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2025/01/15Webinars[Held on April 1nd] Balancing the mental health of operators with work efficiency! The latest approach using voice recognition and emotion analysis that is needed now
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2024/12/17NewsSoftBank's call center introduces "AOI LLM for AmiVoice® Communication Suite"
--Reducing summarization work time by approximately 30%-- -
2024/12/02NewsUtilizing the emotion analysis function of "AmiVoice® Communication Suite," SKY Perfect Customer Relations has developed and begun offering "Emotion Chart," a service to support the use of emotion analysis data for contact centers.
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2024/10/30Webinars[Held on November 11th] <The Frontline of Contact Centers> How to realize secure generative AI utilization? - Summary? VoC utilization? Q&A extraction? We will answer the optimal solution.
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2024/09/03Webinars[Held on November 9th] <The Frontline of Contact Centers> How to realize secure generative AI utilization? - Summary? VoC utilization? Q&A extraction? We will answer the optimal solution.
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2024/08/06NewsSecure large-scale language model for contact centers "AOI LLM for AmiVoice® Communication Suite" to be released in late August