Special website for local governments
Transcribe calls in real time
Municipal digital transformation reduces the burden on staff,
Supporting the improvement of administrative services
*1 Number of local governments using all AmiVoice products as of June 2025. *2 Source: ecarlate LLC, "Speech Recognition Market Trends 2025," Speech Recognition Software/Cloud Service Market
I'm too busy taking notes to concentrate on answering the phone
Creating records takes time and results in overtime
Lack of support for staff and high workload
I am struggling to deal with customer harassment
By recording and automatically transcribing calls, you can eliminate the need to take notes and allow staff to focus on responding to calls. This reduces the time spent creating records and makes sharing information smoother.
In addition, the system supports employees by automatically displaying reference materials according to the content of the conversation.Superiors and senior employees can understand the conversation in real time, and complaints and customer harassment can be detected immediately.
By linking with a generation AI, it is also possible to automatically generate a summary after the call ends.
The overtime required for record keeping
Reduced from an average of 16 hours per month to an average of 5.5 hours per month
Reduces record-making time and speeds up information sharing.
This has contributed to creating more time for citizens in consultation services, speeding up responses, improving the quality of service, reducing overtime hours, and increasing the rate of annual paid leave taken.
"I can concentrate on the talk without taking notes"
"You can reflect on your own actions through the text."
We have received feedback such as:
*Average value of five employees who mainly used the demonstration machine
*Average value of five employees who mainly used the demonstration machine
Average post-processing time reduced by 72%
The number of calls increased by approximately 9,500 per month
Achieved a significant reduction in post-processing time and a significant increase in the number of calls received.
The system significantly reduced the issue of overflow calls (phone calls not getting through), achieved targets for the number of calls received and the response rate, and also contributed to improving the accuracy of responses.
"The recognition rate is higher than expected."
"It's useful because it keeps a record of all conversations."
We have received feedback such as:
Please feel free to contact us with any questions.
Highly accurate transcription
AmiVoice has the largest market share in voice recognition. With cutting-edge technology and advanced know-how, it transcribes telephone conversations in real time with high accuracy.
Abundant functions
It supports telephone response with a wide range of functions, including automatic document display, alerts to administrators, real-time text monitoring, sharing of call contents, and automatic integration with generation AI.
Application to existing telephone environment
Even with modular terminal type telephones, voice recognition quality equivalent to that of IP telephones is achieved, allowing you to continue using the existing telephone environment.
Flexible and secure
It can run on government clouds and physical servers. Data, including the generated AI, can be used without being released to the outside, so it can be used safely even in operations that involve sensitive personal information.
Record calls and transcribe them in real time
Record calls and automatically transcribe them in real time using AI speech recognition.
Conversations are transcribed with high accuracy, significantly reducing the time required to take notes, record calls, and create reports, while also improving the accuracy of recorded content and speeding up the sharing of information.
Real-time monitoring catches suspicious calls early
All phone conversations are displayed in real time on the seating chart, making them visible. In the event of a long call or a request for help from staff, the content of the call can be checked before responding.
In addition, if risk words, SOS words, or words related to unreasonable demands or customer harassment are detected, an alert will be automatically sent. This will support thorough follow-up and quick response, creating an environment where you can work with peace of mind.
Automatically pop up documents based on the contents of phone conversations
When a keyword that has been registered in advance is detected, the registered materials and information will automatically pop up and be displayed with one click.
This will reduce the time spent researching information and enable responses to be given only after accurate information has been confirmed, which will contribute to improving the accuracy of the guidance provided and reducing the burden on staff.
View call transcripts and generate secure AI summaries
The transcribed content of the phone call shows when the caller and staff spoke, and can be viewed in a linked state with the audio. This allows for accurate and prompt record-keeping and information sharing.
In addition to the secure generation AI that can be used locally, it can also seamlessly link with various generation AIs, allowing you to automatically generate summaries tailored to the business content after the call ends.
*Generation AI integration function is optional.
The key to countering customer harassment is to have a system in place that detects occurrences in real time and follows up immediately. After handling the case, analyze the case and review manuals and responses to prevent recurrence. The key is to continually repeat this cycle of "detect → follow up → analyze → improve." Rather than ending with a temporary response, the fundamental solution is to systematize it across the entire organization.
It provides comprehensive support from the time a call is answered to the time it is processed after the call has ended, including detecting inappropriate comments made during the call, providing psychological support to staff, assisting managers in making decisions, and even post-call analysis. It has established a cycle of detecting, responding to, improving, and preventing customer harassment, reflecting know-how based on a wealth of implementation experience. Furthermore, it also offers an analysis function that utilizes generative AI, allowing it to flexibly respond to various customer harassment prevention needs in municipal telephone response.
Please feel free to contact us with any questions.
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