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Call Center
AmiVoice® Communication Suite
AmiVoice by Advanced Media provides speech recognition capabilities for call centers.
Based on AmiVoice®, various functions to browse, apply, and utilize voice/text data are integrated. The plug-in function readily provides extended new functions.
Integration of all products lets you manage all the voice recognition data including recorded phone call data captured by AmiVoice® CallScriber, real-time voice recognition through AmiVoice® Assist, and voice data recorded with IVR on one single database.
Users can search and categorize all the necessary calls such as extracting the risk calls and the calls including VOC effectively based on the voice-recognized text. The report function that enables form output is also included.
* In addition to the risk calls categorization, we will offer various plug-ins like summarization, counting, text mining coordination, and CTI coordination in the future.
The first solution that enables various applications through aggregating “voice” from the call center in one database.
Enables seamless processing of all voice data through integrating four different voice recognition solutions for call centers with different purposes into one database.
Links the keywords spoken in the calls and the entire text to be utilized for the VOC analysis and the call monitoring, and bridges between the speech information from the voice recognition IVR and the transcribed call data through the combination with CTI.
Seamless Solution Coordination
More flexible operation as an integrated system is enabled through sharing database where each product is consolidated. New functions that will be available in the future can be integrated as plug-in to enhance the investment and operational efficiency drastically.
Enhancement of the accuracy of voice recognition
More enhanced recognition accuracy achieved through the strengthened sound system function such as the waiting tone elimination, the automated sound learning function, and the new sound models.
Enhanced communication based on the call information
Immediate feedbacks from supervisor to operator is enabled through the information sharing using the portal screen, the flexible call search function, and the messaging function, which can be utilized to enhance the quality of call processing.
Enhancement of the availability and applicability of the recognized result
The report functions that automatically calculate various information such as call duration and waiting time and the user identification function are added. High-level application of the call data including summarization, analysis and extraction is enabled.
The main application software for search, calculation, and management that is used as the “core” of AmiVoice® Communication Suite. It searches voice-recognized text, and displays in text and plays back in sound. Easy-to-see and easy-to-handle GUI that enhances the efficiency of the monitoring and transcription work.
Sequential transcription and analysis of a large amount of voice files that have been recorded by call recording devices.
Suitable for VOC data generation, call contents management, and compliance.
Real-time transcription of speech on operator PCs.
The efficiency and quality of call handing are enhanced through the monitoring function of required words and NG words, and the voice keywords search function.
Multiple operator calls can be monitored in text and voice simultaneously.
The efficiency of text input after calls is enhanced through faster text input than keyboard.
Canned text used frequently in the keyword template can be input by uttering one word.
Voice Recognition Client / Server for Voice Recognition System (Voice Recognition IVR)
High flexibility through the full provision of the entire IVR system or the partial provision of voice recognition only.
Compatible with the international standard, MRCP.
* For the devices and versions available, please contact us.
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